Royal Cruise Bangkok

Booking & Reservations

Q: How do I make a reservation for the Royal Galaxy Cruise?
A: You can easily book online through our website royalcruisebangkok.com for an instant confirmation. We recommend booking in advance, especially for weekends and holidays, as cruises tend to fill up quickly.
Q: What information do I need to provide when making a reservation?
A: We'll need your name, contact information, desired date and time of the cruise, the number of adults and children in your group, and any special requests (e.g., dietary restrictions, seating preferences).
Q: What are the different cruise options available?
A: We offer a variety of cruises for Royal Galaxy Cruise and Royal Princess Cruise, including dinner cruises, sunset cruises, and special event cruises. Each cruise has a different duration, menu, and entertainment options. You can find detailed information about each cruise on our website.
Q: Are there any discounts available for group bookings?
A: Yes, we offer discounts for group bookings in our website. Please contact our customer service team for more information about group rates and special packages.
Q: Can I choose my seat?
A: Yes, you can choose your preferred area of the cruise - Rooftop, The Bow, or 2nd Floor- when making your reservation online We assign specific seats within each zone based on booking order, so booking early is recommended.
Q: How can I pay?
A: We want to make paying for your cruise as easy as possible! We use 2C2P, a secure payment gateway, which allows you to pay with credit cards, Alipay, WeChat Pay, and via internet banking. Simply select your preferred payment method when you're ready to check out.
Q: I want to pay on the spot with cash.
A: To guarantee your spot and take advantage of our special online pricing, we require pre-payment in full through our website. This way, you won't miss out on any promotions and we can ensure a table or seat is reserved for you as best as available. While we understand the convenience of paying with cash on arrival, walk-in availability is limited, and promotional pricing is exclusive to online bookings.
Q: What is the cancellation policy?
A: While our bookings are non-refundable, we understand that plans can change. You're welcome to reschedule your visit by contacting us via email or chatbox at least 24 hours prior to your scheduled arrival.

Onboard Experience

Q: What is included in the Royal Galaxy Cruise experience?
A: Our cruises typically include a welcome drink, a delicious buffet dinner with a variety of Thai and international dishes, live music and entertainment, and stunning views of the Bangkok landmarks along the Chao Phraya River.
Q: What kind of food is served on the cruise?
A: We offer a diverse buffet menu with options to cater to various tastes and dietary needs. You can expect to find a selection of Thai cuisine, international dishes, vegetarian options, and desserts.
Q: Is the food Halal? Is there a Halal certification?
A: The food served on the cruise is prepared without pork and is Muslim-friendly. However, we do not have a Halal certification as alcoholic beverages are served onboard. While the food itself adheres to many Halal dietary guidelines.
Q: Is there a dress code for the cruise?
A: There is no strict dress code, but we recommend smart casual attire for your comfort and to enhance the overall ambiance of the cruise.
Q: How long does the cruise last?
A: The sunset cruise lasts about 1.30 hours and The dinner cruise lasts about 2 hours.
Q: Are children allowed on the cruise?
A: Yes, children of all ages are welcome on the cruise. We offer special rates for children, and infants under a certain age may travel for free.
Q: Is the cruise wheelchair accessible?
A: We strive to make our cruise accessible to all guests. Please contact our customer service team in advance to discuss any specific accessibility needs and how we can best accommodate you.

Practical Information

Q: How do I redeem my voucher for a ticket?
A: Simply present your voucher (either printed or on your mobile device) at our check-in counter at Asiatique The Riverfront, located on the walkway between warehouses 7 and 8.
Q: Where is the boarding point for the Royal Galaxy Cruise and Royal Princess Cruise?
A: Our main boarding point is located at Asiatique The Riverfront Pier 1(between the walkway of Warehouse 7-8).
Q: How do I get to the boarding point?
A: You can reach the boarding point by taxi, public transportation, or by using our complimentary shuttle boat service from [BTS Saphan Taksin Station – Asiatique The Riverfront].
Q: What time does the cruise depart and return?
A: The departure and return times vary depending on the specific cruise. Please check your booking confirmation for the scheduled timings.
Q: Is there parking available at the boarding point?
A: You'll find convenient parking at Asiatique The Riverfront, with over 1,000 spaces available. As a cruise guest, you'll enjoy 4 hours of free parking. Just bring your parking ticket onboard for validation.
Q: What should I bring with me on the cruise?
A: We recommend bringing your booking confirmation, a camera to capture the beautiful scenery, and any personal items you may need. You may also want to bring a light jacket or sweater, as the weather on the river can be unpredictable.
Q: What happens if I miss the cruise?
A: We're very sorry to hear that you might miss the cruise. Our cruises operate on a strict schedule, and unfortunately, we're unable to delay departure due to regulations and potential penalties from the Harbor Department.